The successful Private Dining + Events Manager will utilize all skills and support necessary for oversight, planning and coordination of events, creative marketing and upsell of semi-private and private events with special product offerings.
Reporting to the Director of Food and Beverage and supported by the Director of Sales this position will have a unique set of responsibilities but will be accountable for the priority of incremental revenue in event sales.
This position will bring an elevated understanding of events and creative and unique ways to create event business utilizing the outlets and specified areas of the property.
ESSENTIAL JOB FUNCTIONS:
SKILLS AND ABILITIES:
Extensive knowledge of Food and Beverage etiquette, guest relations and service standards. Strong interpersonal skills to assess client needs, negotiate pricing and provide overall guest satisfaction. Effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy. Presents a professional appearance and manner. Candidates with the following are preferred:
PERFORMANCE STANDARDS
Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
For applicants who will be working in NYC, the anticipated compensation range for the position is $60,000 to $70,000 per year plus commission. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.