Peapack-Gladstone Bank is a well-recognized, high-performing boutique bank; a leader in wealth, lending and deposit solutions, capable of providing the most sought-after products and services that fulfill all of our clients' needs. We offer an innovative approach to private banking to help clients establish, maintain and expand their legacy.

What makes Peapack-Gladstone Bank different from our competition? We are an institution that's over 100 years old that has always believed in putting the well-being and needs of our employees and our clients first. We are proud to be recognized for the sixth consecutive year, by American Banker as one of the 'Best Bank to Work For' across the nation. Our secret sauce in one word is our 'culture'. We value a diverse, equitable, inclusive and safe workspace. Our one-team culture goes to great lengths to show all employees that they are valued members of the team. We treat each other as family, and as such, communicate throughout the Bank in a transparent and frequent manner, respect and value feedback from all levels and operate with a philosophy of hospitality and general human kindness.

There are multiple way to build relationships and get involved; from joining one of our Cultural Ambassador Sub-Committees focused on our Wellness, Employee Fun, Diversity & Inclusion, or Environmental Awareness, to involvement in multiple community service activities through our Volunteerism outreach, to joining LIFT (a committee focused on enriching the lives of women - Leading Inspiring Females Together). Said quite simply, the culture is amazing!

Position Summary:

As a Help Desk Analyst, you will be responsible for providing timely and effective technical support to end users within our organization regarding a wide range of hardware, software, and network related issues. The ideal candidate will possess strong communication skills and a customer-centric approach to problem solving.

Position Responsibilities:

• Maintain the confidentiality of the Bank and its customers
• Provide service support for all bank branches, office locations, and Administration building either in person or via telephone
• Assist with software and hardware upgrade migrations
• Installing and configuring programs such as Microsoft Office, Jack Henry Silverlake, and other Bank applications
• Troubleshoot printer problems
• Travel to other locations for on-site maintenance, repair and/or installations
• Setup and delete users as necessary
• Assist in set up of new locations with regards to computers and printers

Essential Skills and Experience:

• Associates degree in Information Technology or related field
• Bachelors degree in Information Technology or related field preferred
• One to Two years support experience preferred
• Technical training or certification preferred
• Extensive knowledge of Microsoft Outlook, Word, PowerPoint, Excel, Adobe Acrobat, Windows 11
• Strong analytical and troubleshooting skills
• Excellent oral and written communication skills
• Ability to work independently with minimal supervision
• Ability to interact effectively and tactfully with clients and the personnel of other departments either in person or over the telephone

Nonessential Skills and Experience:

• Maintain a neat and orderly work area
• Performs other related duties as assigned

Reporting to this position:

• No Direct Reports

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Physical Demands: While performing the duties of this job, the employee is required to walk; sit; stand; use hands; fingers; reach with hands and arms; stoop; talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is moderate.

General Sign-Off:

• The employee is expected to adhere to all Bank policies.
• Adhere to policies and procedures relating to compliance with BSA laws and regulations, including, but not limited to: 1) Obtaining and maintaining information necessary to accurately complete a Currency Transaction Report (CTR) or Suspicious Activity Report (SAR) and 2) Observe, record and report suspicious and potentially suspicious transactions to his/her supervisor and the BSA Officer
• This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Benefits

Peapack-Gladstone Bank offers medical, dental, and vision coverage to full-time employees, in addition to a competitive PTO package and 401k match.