Role Summary

The Brand Ambassador is the associate in charge of greeting, welcoming, and assisting employees, tenants, owners, guests, and visitors to Hudson Yards; they set the tone of the experience each customer is going to have as they cross the property's threshold.

The Brand Ambassador post is positioned strategically throughout the Hudson Yards neighborhood to best serve the customers who visit and experience it. The post may be in the plaza of their specific building, when the weather allows, or right inside the revolving doors of their lobbies during inclement weather. Other posts are in the Public Square and Gardens, and near entrances to The Shops and Restaurants.

In addition to setting the tone, brand ambassadors curate experiences for our customers, weaving together meaningful activities based on what they have learned during their conversation with the guest. The brand ambassador is responsible for driving foot traffic into our properties, generating interest in our retailers and the product and services they offer, making dinner reservations, speaking about featured artists, securing ground transportation to and from Hudson Yards, and for following up with customers as they conclude their visit.

In short, brand ambassadors are the first and last Hudson Yards associate every customer encounters as they enter and leave the neighborhood.

Key Responsibilities:

Service, Sales, and Client Development

• Welcome and greet tenants, guests, visitors, and owners to the building.
• Generate excitement about Hudson Yards in those who inquire.
• Model brand behaviors for coworkers, guests, and tenants.
• Provide exceptional customer service by anticipating needs and remaining focused on the customer.
• Conduct meaningful conversations to drive business into Hudson Yards.
• Answer questions in story form regarding the buildings, neighborhood, or Hudson Yards development.
• Develop strong relationships with coworkers, owners, and tenants.
• Welcome large groups to the property.
• Help customers in and out of cabs, Ubers, and/or personal cars and limousines.
• Assist customers with large packages, carts, luggage, etc.
• Provide wayfinding details to guests and visitors.
• Record meaningful customer data for the purpose of building relationships and personalizing future client opportunities.
• Provide bi-weekly/monthly reports on interactions and sales activities.
• Maintain a calm and professional demeanor while under pressure.

Teamwork

• Be aware of the impact of behavior on others.
• Work as a positive team player to surpass individual and group expectations.
• Collaborate with Guardian staff to ensure the pristine condition of the property.
• Welcome feedback and adapt behaviors as appropriate.

Operations

• Monitor plazas and lobbies for cleanliness and general upkeep.
• Enter work orders that may arise on the spot through our digital platform.
• Set up stations (e.g. stands, tables, chairs, etc.) for promotional activities in plazas and lobbies.
• Redirect deliveries to loading dock or messenger center.
• Uphold security guidelines and collaborate with security to prevent unauthorized entries.
• Conduct customer experience huddles.
• Hail taxis for customers.

Key Role Skill Set

• Superior intentional observation
• Hosting and anticipating guest and tenant needs.
• Strong memory and/or organizational method for tracking customer preferences and names.
• Self-motivating to incorporate changing priorities.
• Exceptional verbal and written communication skills.
• Impeccable phone etiquette.
• Capacity to adapt and overcome challenging situations.
• Build rapport quickly and effectively with customers and colleagues.
• Strong critical thinking skills, particularly around problem solving.
• Ability to continuously improve and seek growth.
• Juggle technology and interpersonal communication seamlessly.
• Planning and organizing for large events.
• Strong sense of professionalism reflected in daily appearance, posture, and preparedness.
• Effectively incorporate coaching feedback.
• Persevering during extreme weather, such as heat waves, extreme cold, strong winds, and heavy rains.
• Delivering our brand while working on your feet for an entire shift.

Compensation:

$25/h

Benefits:

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

#LI-NG1

#RM

• Minimum of bachelor's degree, preference in Hospitality, Entertainment.
• Possess technological skills to operate Microsoft Office programs and a variety of other platforms.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Minimum three years in service and/or sales industry.

Related Hudson Yards Management is the brain, heart and soul of Hudson Yards. Just as Hudson Yards is transforming the world's most spectacular skyline, Related Hudson Yards Management is reimagining community. We are a collaborative force driven by expertise, ingenuity and passion. We pay attention to our tenants in a way that shatters tradition. We understand who they need us to be and where they need us to be, even before they do. Equipped with an ever expanding range of amenities and resources, we strive to help our tenants be productive and happy. Wherever we are today, we are committed to be in a better place tomorrow. Where do we draw the line? We don't.

Related is an Equal Opportunity Employer

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