Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,

Develops project plans, tasks, and timelines with great vision and clarity while performing risk assessment, contingency planning, and resource management to ensure services are consistently delivered correctly and cost effectively on a timely manner. Facilitates project tasks through daily communication and weekly team meetings; managing vendors in ordering, shipping, an

Develops project plans, tasks, and timelines with great vision and clarity while performing risk assessment, contingency planning, and resource management to ensure services are consistently delivered correctly and cost effectively on a timely manner. Facilitates project tasks through daily communication and weekly team meetings; managing vendors in ordering, shipping, an

Provides thought leadership that is recognized across the company. Continually identifies and implements new opportunities for cost savings, cost avoidance and proactively tracks progress towards these objectives that are critical to the company. Independently prepares and presents advanced business cases, return on investment models, and change management programs to sta

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,

Will support early stage customer development, with particular focus on our Network as a Service (NaaS) platform. Working alongside the sales team positioning Lumen services directly, with the customer. A virtual member of the team, accountable for technology outcome vison for customers. Works closely with the account teams to form part of the early opportunity pursuit fu

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics , which include customer usage data, health indicators (disconnects,

Desk based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles. Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue. Prospect and qualify through calls, emails, social media, internal marketing

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manager overall customer metrics, which include customer usage data, health indicators (discounts cr

Telephone based Account Management of existing customer base. Must be able to formulate solutions and present persuasively and effectively while linking benefits to the client's business objectives and needs. Working to set sales targets maintaining call rate, revenue and talk time levels you will overcome objections confidently, making the most of every opportunity and w

Lead, guide and support multiple workstream leads through the design and implementation of targeted change strategies including identification of change impacts to people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long term sustainability

Leads stakeholders to determine programobjectives and execute on deliverables, progress against KPIs, risk/issue management, dependency resolution, scope and timing; works with cross functional groups across the business. Analyze program metrics and lead stakeholders in recommendations on how to start, stop and pivot work to drive outcomes. Responsible for building and ma

Provides thought leadership that is recognized across the company. Continually identifies and executes against opportunities for cost savings, efficiencies and proactively tracks progress towards these objectives. Independently prepares and presents advanced business cases, return on investment models and change management programs to stakeholders and senior management. A

Manages floor space, power, and cooling for regionalize network facilities/data centers. Oversees rack space and power implementations at network facilities/data centers. Kicks off space and power projects into engineering and PM groups. Develops/defines plans for the implementation of new plant construction or modifications to existing facilities. Prepares plans and spec